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Returns Policy

 Product Returns due to delivery error

In all cases in which other than the sold items are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the COMPANY, the customer returns the products for inspection and ascertainment of the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by the COMPANY as long as the return method proposed by the company is observed.
Returns of defective products
In case it is found that the item has a manufacturing defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case the COMPANY itself provides the guarantee of good operation directly, the following apply:
The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible with an additional charge following a new agreement with the customer.
The return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging. If it is a defect that was found later by the delivery and packaging does not exist or also if the product packaging was received by distributors upon delivery of the item the product packaging is not required.
The return of the products will be done either by personal and means of transport of the COMPANY or by courier, or in one of the stores maintained by the COMPANY with the trademark "Rapsody Tattoo Supplies" nationwide. In cases of return by courier, the customer is charged with the shipping costs to the COMPANY and the COMPANY is charged with the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and the company can not find another product of similar or better characteristics or equivalent value for replacement. . In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to the COMPANY.
In particular, in case of debit by credit card the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract it has drawn up with the customer without the relevant responsibility of the COMPANY . The COMPANY, following this information, does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. The rebuttal process (total or partial) to credit card charges is done exactly as the card has been charged. If the charge has been made in a lump sum, the return will be made in a lump sum, while if the charge has been made in installments then the return will be made in installments. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the network of the COMPANY. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
Κατασκευή ιστοσελίδων, Digital Media
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